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Some locations may be offering a choice of dessert. Includes two soups, a shared appetizer, two entrees and a shared dessert. Plated: Through Feb. Use the promo code and sign up by p. Potbelly: Go to Potbelly without a significant other, and receive a free cookie in celebration of singles.
Get a free entree when you purchase an entree and share a kiss with anyone or anything. Includes two buttery cold-water lobster tails with a filet or ribeye. The menu includes ribs, chicken parmesan pasta, pot stickers, red velvet cake and more. Waffle House: On Feb. Kristin is a savings and deals expert at Offers. Her great loves are travel, shopping, and shopping while traveling, which has made her a bargain hunter out of necessity. In addition to finding ways to save money, Kristin is an avid credit-card rewards maximizer who thinks about every purchase in terms of the free travel and cash back it will earn.
Includes Today's Best Offers email. Save every day by signing up for Offers. By signing up, you agree to Offers. You may unsubscribe from the newsletters at any time. In honor of National Cat Day annually on Oct. Sam, creator of Halloween Happy, is a vlogger, podcaster and an extreme autumn enthusiast who celebrates Halloween year-round.
On her Youtube channel and on Instagram, she shares her Halloween decor hauls, crafting tips and even a tutorial on how to keep the Halloween spirit alive during the spring. Sam, creator of Halloween Happy, is a vlogger, podcaster and an extreme autumn enthusiast who celebrates I mean seriously, over two cups…. I talked to the man he said he was going to get someone to clean them I saw a lady go in to clean the when she got out I went to use them but they were the same dirty I have pictures that I could send you please respond to my email please.
I was planning to have a party at your Rockford location this Saturday but I had a party here a year or two ago and we were rushed and staff was rude! I tried to use the code on the bottom of my Chuck E Cheese receipt to receive 20 free tickets and it said that the code has been taken. I wrote it ten times and the same thing popped up. Please help me fix this issue. It was horrible. Just 20mins into the party a lady jumped on my 4 yr old cousin and a few other kids. When we yelled to get off them the lady got nasty. I called for a manager who did nothing but kick us out.
I called the cops. Even the cops said the manager was useless. My son did not get to have his party. I cant believe a place i take my son to times a month would treat me like this. I am calling the office in the morning for a refund and to have the manager fired. He treated the nasty lady so nice because she was a friend of his. Well my family, friends and myself will not go there again.
So horrible. Worst experience of my life the lady was sweating all over everything so nasty my son will never go back and neither of the 12 parents who brought their kids. I booked my daughters 4th birthday party at the Miamisburg, Ohio location at on Sat. There were two hostesses in the area and neither of them even acknowledged us.
The hostesses never announced when out food would arrive so basically they brought the pizzas an left them on the table. It was about before we got out food. They never checked up on us. We had to go ask and when we did the hostess had an attitude and was rude to my husband and my FOUR year old daughter! About the hostesses finally acknowledged us only to give us our bill and to tell is to pay it as soon as possible and move out party down to a booth.
I asked for the manager and she rolled her eyes and walked off. She never got the manager so I went to speak with the manager. She even started laughing I my face when I told her that I would leave after my two hours was up. What about my kids bday!?!? Her birthday was completely ruined. I was so embarrassed for my guests and hurt for my daughter. I had my daughters 3rd birthday there last year and had a great experience and that is why we came back this year. But it was so awful this time that I will never ever come back.
Neither will any of the guests that we invited. They were so upset. The kids spent most of the hour and a half sitting and waiting for tokens, then food, then drinks. Then we were told we had to move to a booth. It was so rude and unprofessional. We then had to carry everything out unopened and the cake and then one of the workers there walked up and said that the manager told them to give me my stuff. They actually handed my husband a cardboard box with ten ice cream cups and goodie bags in it!
About two hours too late! And it was rude to throw it all in a box and hand it to him. Then we waited 30 min to pay our bill. I was so furious. As I stood in line I watched many families walk out irate and I watched people be disrespected by the manager several times. Chuck e cheese lost a great deal of customers yesterday. So disappointed that my daughters special day was ruined and I hope that the manager and the two female hostesses get talked to about their huge huge part in losing business for you all.
You lost us as customers for life. Good way to go out of business!!!!!!!! As I was watching the kids working I noticed that they are allowed too many privileges such as talking and playing with their phones as they work and putting the customers on hold until they are finished. At times that at the entry people come and go as they pleased because the worker is off to the side playing with their phone or playing around with other employees. As I drove into the business I noticed a car of kids drinking alcohol and your outline of business is a drug free environment. Later in the day as I was walking my child to the games I noticed an employee that participated drinking in the parking lot is now working and as the day went by I started to see more of the group of kids that were drinking and now as well are working.
Alcohol has a very strong odor and I cannot believe that the managers could not do their job and tell them to go home and discipline them. I would assume that the manager only cares about the staffing is covered versus the safety of these kids working. I believe that management should guide and mold them the right path and prepare them for the working world but choose to oversee the wrongs they are conducting.
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Again as mention the staff is very unprofessional and the blame to begin starts with the manger and should oversee their front line conducting themselves in a professional manner and continue to guide and mold them in the right directions. These kids will never learn how to accept the real world later in future if they continue to show that the work environment is based on a place to hang out with kids there age rather than working. I live not too far from there and I happen to be driving by and noticed that the business is closed but noticed bunch of kids hanging out in front.
I saw a group of kids gathered in the parking lot and drinking beers.
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I tried to take my child their again and trying to overlook and hoping for a better experience but it turned out to be just as worst because I was speaking to the manager to file a complaint and recognized that she was part of the group hanging out drinking in the parking lot. At this point there was no need for me continue with my complaint because I already know that she will not take me serious and most of all supports and contributes with the wrong doings that the chucke e cheese employees are conducting.
I also want to share one more thing that I have witnessed. I noticed a kid walking into the business carry grocery bags. I saw that in the bag were cocktail mixes and bootless of liquor. The kid continued to walk towards the manager and show what was inside of them and she instructed him to bring it straight behind the counter, which I believe could possibly be an office. Later I started to notice these employees walking around carrying a covered cup and noticed every kid plus the manager had the same cup.
I did not know what was inside of them until one of them placed on a ledge and walked away where I was standing.
At this point I started to smell a strong odor of hard liquor and I looked to see what was inside was a mixed drink. Drinking on the job is unprofessional taking a risk of somebody getting injured. Does the management understand the drinking under age is their responsibility because they are entrusted to run the business and she is allowing them to do so under chuck e cheese roof who is the representative of that franchise to run responsibly.
I hope that the management sees that allowing them to drink on the job and after hours in the parking lot and letting them drive is setting them up to hurt themselves or other people. On we had our granddaughters birthday party there as we do every year. We had ordered 6 pizzas which were delivered cold.
The buffalo bread sticks, fries and wings didnt even arrive. The wings came after the pizza and the bread sticks and fries never arrived. We went to manager located at the register an hour and 9 minutes later….. When i spoke up about it she came out of the kitchen screaming her hands are clean…. I will never go there again and i cant imagine running an establishment that just doesnt care sanitary issues….
Very disgusting in your Burlington, MA location! The cotton candy machine looked like it hadnt been cleaned in years. Bodily fluid clean up seemed to be a joke to mgr had high school kids on their hands and knees scrubbing with paper towels and kids running through aftermath in sock feet, absolutely offended! Here is a list of my complaints. Employees walking around checking their cell phones.
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I seen one manager come out on the floor for about 10 minutes. No supervision from management what so ever the whole entire time I was there. One cashier when their should have been 2. Salad bar was half empty and ever seen anyone fill it up. Bathrooms was filthy. We were happy to see it opening in Saudi Arabia. Our family decided to celebrate our son 9th birthday at the subject location in November 1, at around 8 pm. We requested Pizza for 5 five people the total party we are. We also brought with us a small Icecream Cake for that purpose.
The employees working at Chuck E. Cheese learned about our event and they were kind enough to come and sing with us in a very nice gesture. That all went well until branch manager of the subject branch angrily gathered all the employees in front of customers complaining that his permition needs to be requested prior to any support of that sort. He event threaten to deduct from their pay!!!
That was very sad for us to see this happen to those nice and kind employee. We would rather see the employees thanked for making old customers and their kids happy. When I spoke to the branch Manager about it he failed to justify what he did, and he implied a threat of not taking any action against us for not seeking his permit! Apparently this Manager is not fit or trained to live by the Chuck E Cheese happy and positive culture. There was one worker that came up to me and asked could she hold my baby. I gave the baby to her and she was sweet and gentle to my child she actually calmed her.
I felt such a relief. She walked away then I ordered a salad bar. She was fixing the salad bar and it looked amazing. Everything was fresh and I enjoyed every bit of it. I had to ask her her name she said her name was Quinn. I wrote down their names off their name tags. TK, and Quinn, were great! They made me and my family feel like we were welcomed. I will be coming back very soon.
Been waiting at the chuck e cheese in Las Vegas for two hours for the manager to come in We wanted to have a beer with our pizza and he is the only one who can serve beer. Also the chicken barbecue pizza was cold when delivered and not very tasty The kids cheese pizza was also cold What a disappointment we visit regularly but never again at this location. I wanted to know who can I contact for a pinata. I need you guys to mail me a pinata for which I paid for in my sons package.
Dippin dots were also not provided for which I purchased for the kids. If a manager can please reach out to me in regards of this matter it would be greatly appreciated. Thank you! I took my 2 nephews ages 3 and 5 to Chucky Cheese and this was the worst experience. Firs,t the place was extremly filthy.
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There was food all over the place, food all over the tables and dirty dishes and cups just sitting at the table way after people had finished eating. We could never find anyone to report it because the employees were no where to be found. My 3 year old nephew was so fascinated with Chucky and was trying to give Chucky a hug and hold his hand, but Chucky acted as if he didnt want to be bothered with any of the kids. He barely danced and came out at the very end of his performance song. We will just go to Peter Pipers Pizza. Hi, I had my 4th old son birthday party there the Natick one.
The hostesses where not that great. When the kids need drinks she was no where to be find. She serviced the pizza before the the kids were seat. She made my 5 year old cry because somehow forgot to get him pizza. He is an emotional kid and has a service dog, which I told her at the beginning on the party. I did not take his dog as I wanted him to have fun. And Im not looking for any thing.
Also I talked to the manager and she said that she was sorry that the girl was there since 8am. I just wanted to let you know that we received excellent service from Vanessa. She was extremely courteous and polite. She was always there whenever I needed anything! She really helped make his birthday party a great success! Thank you, Vanessa! While there he took pictures of the boys and while doing so-two men approached him and accused him of taking pictures of them.
They continued to intimidate my husband, making a public scene and absolutely scaring my children. They threatened him and told him to give them his phone, which he did not. My husband also felt extremely threatened and at one point in fear of his life. My husband is a highly educated, white collar professional with a very mellow and nice demeanor. This is simply unacceptable-we will never return to this venue EVER. Management needs to be able to have the tools to manage hostile situations like this and get these type of thugs out of the venue.
We had gone to the Chuck e cheese in San Bruno CA, after a funeral at the military cemetery just down the road. We where greeted by a very angry cashier she took our order and then charged us Now the customer service was awful and she was rude and the pizza we ordered was not the pizza we got it wasall wrong and mmissing our toppings, we would had made a big stink about this but there was 13 other people with us.
The pizza also was cardboard with no flavor, what has happened to you guys you used to be so good now we will never go back to you again, all together for all of us we had spent over dollars and only got 20 tokens now that is a rip off to and your machines only give 3 tokens for a dollar not is not correct math either, so you have lost a lot of customers all at once thanks to one branch of your restaurant. I would like to see her removed from the company ASAP!
By far one of the worst Chuck E. The staff obviously does not want to be there, but are there to collect a check or probation. The people on the counter have calculators to count the tickets the children have to redeem their prizes, they are ignorant to the point even with a calculate they miss count I had to do the math in my head before my party guest were cheated out for prizes. And the manager I hear was new, but not as properly trained. Now the manager over her HA! To top it off before we walked out the door we were gathering everyone from my party to leave the girl by the ropes of the exit rolls her eyes because it was too much for her to hold a rope up such a difficult task jeez!
Seems like everyone here should of stayed in school. Will never go back or recommend this franchise to anyone! I took my 3 year old granddaughter to the chuck e cheese in belleuve wa. And the people that work there are very friendly. We will never return to the belleuve one again. I have had tons of parties for my daughter at cec. So my son had his third birthday today and it was the worst experience ever. I will never go back! The place was dirty, they were under staffed, our host never came back to the table, never took my bill. I had to ask for help all the one, broken machines, out of tickets.
It was horrible! Then on top of that they were out of ice, I had to ask for the salad bar to be filled because we purchased five salad bars. Then we took our three year old to the bathroom, there was puke all over, one toliet was full and broken with crap in it. It was horrible I have never experienced anything like it. I am mad that I paid for something so nasty and I ordered extra food. The manager tried to make me happy after I yelled at her three times. Less tickets and more money, maybe they need to focus on what they did right in the beginning because if they keep this up they will be out of business.
Just wrong pay for every table to be dirty, nasty service and nasty place. Totally embarrassed that I invited 12 kids and their parents there and that o actually paid for it! I arrived a few minutes later and got my food and purchased 30 tokens 10 dollars as a surprise. Its really put a bad taste in both our mouth and will hesitate on going back. There is a lady working in chuck e cheese cherry hill nj and she told us that she is the manager and she is very tuffff and she spoke with us with a very bad way when she saw with my wife a cup of coffee purchased from wawa and she told us that we have to through it but when my wife told her that she can helps us by bringing for us an empty cup with chuck e cheese name she refused and talked with a very nasty way insisted to through coffee…….
We visited the Monrovia, CA location yesterday afternoon around pm. When we were in line to order our food we had observed her being very unfriendly to the people in front of us. No hi, no what can I get for you,nothing. I also pulled up a coupon on my phone and went to show her which one I wanted to use,she rudely said just give me the number on the top corner. She was just plain unfriendly and rude. We all have bad days but we do not bring them to work with us. Hopefully someone can talk to her about her customer service skills.
Why are yall stamping hands when everybody coming in getting the same stamp what kind of security code is that if someone walked out with your child they still would not know if that child belongs to the person because everybody have the same stamp on there hands so please watch your kids so easy for somebody to leave with them. First why are your stores not showing banning of concealed weapons, this is a kid friendly place and no place for weapons and I am a gun owner.
The staff, especially the Manager, Jeff were not kid friendly, or personal able at all. Jeff was rude to my staff. This is suppose to be a kid place and workers should extra friendly. We will not be back to this location due to they make you feel uncomfortable and unwanted.
Terrible place for families to take their children. I am writing because i am upset and am hoping that you can fix my problem. Last week my husband and I scheduled a birthday party for our daughters 5th birthday on Jan 16th at ten am in your Lawton location. We paid our deposit on Sunday Jan 3 rd and still have the receipt to prove this. We received an email today saying that our party has been cancelled and we never cancelled this party. I contacted the store imn Lawton and they told me that our party was bumped. They took my confirmation number and said that they would try to get back to me by tomorrow.
Considering that we paid our deposit there should not be any reason that our party got cancelled! I understand that things happen but I am still upset that this has. Please help me find out what and why this happened and please get us our reservation back because we have already sent of your invitations that came with this package and we did pay the non refund able fee. Thank you for you time and would greatly appreciate your response.
Stopped by mesa store buy gift cards. Was told they were out and I could get some at Walmart. Went to Walmart. They did not carry any. Called local store. They explained that because of the holidays they were still out. I gave the mgr a heads up that there was another holiday season coming up in December of and they should have learned they would need a larger inventory of gift cards because they ran out in I was told I could purchase gift cards Safeway Foods.
Stopped by a Safeway Food Store. This past saturday, my family went to Chuck e Cheese in Lakeland, Fl. My son wanted to go for his birthday but ended up with strep throat. He had saved his tickets to get a gumball machine only to have it break 2 hours later. He did use the machine properly. The piece on the inside broke and would turn but nothing else. We are very dissappointed that this happened. We would please like a new machine to replace the broken one.
Thank you for your time, Sharon Daniels. This is our 6th one. The customer service is always great and great staff. However there is not enough staff to service such a large group. Please help us next year! Our families come out but stand in line too long to buy tokens and purchase food. There is also a lengthy wait for food to arrive.
Again the employees are great, kind and friendly they just need more help. Now wants to go to Peter pipper pizza for now on thank you. I recently quit my job at cec.
For many reasons, the biggest being that they underpay the workers for all of the crap that they make them do. Another reason will be just how unsanitary the building really is. Well just know that half of that stuff has been reused from as long as 2 days before.
Oh, have you ever noticed the little door on the salad bar? You will discover mold and decayed wood and dirt and poop from rats under there. Location in Arlington, Tx. I would LOVE to send the pictures i got of it to corp. So the trash build up and stench is pretty awful. Oh, if you get a warm or cold pizza, it is probably a old pizza that the cooks messed up on and left on top of the oven.
Yeah, it is all pretty nasty. Something else i find pretty annoying the the way parties are ran. That cheap little table cloth was probably used from the last party. The nasty pitchers that they use the bring out your drinks arent even washed, they are just rinsed. Just know that i used to work there so all i am saying is true. Cec is honestly a pretty nasty and poorly ran place. Re: Irving, Tx location on Airport Fwy. Sadly, the length of time it took to get a med cheese pizza exceeded 50 minutes during our last visit, with a similar time frame the 2 visits prior.
Additionally, the cashiers are unprofessional and do not understand the concept of customer service. Frequently out of cakes, and the one time i was actually able to order one it took more than 1 hour and i still did not get so i had to cancel and get a refund. I detest taking my children to this location and will now take them to the Grapevine or other location that offers better customer relations. On Saturday April 6, my a birthday party was held for my grandson at the Parkville Location Waltham Woods Rd from Upon Leaving the restaurant my grandson coat was stolen it was cold outside and he went home wearing his chucke cheese tee shirt..
I am sadden that this is the experience he will remember at chuck e cheese …. While my friends has determine that they will never patronize chuck e cheese for anything again I hope things will change at chuck e cheese so nothing like this happen to another family…….. I had the worst experience ever. The workers were actually wrestling around in the place, almost knocked my daughter over.
Hi my name is jose i visita a location the one over wilson rd and broat street and i lost mi iPhone on this place and i try yo call mi number but one turn the fon off and no one say anything about the fon wen i live the place at wen they close. My grandchildren were invited a friends birthday party.
Everything was fine. When I went to purchase something to drink when I noticedthere was a different person at the entrance and who had his pants sagging below his buttocks. When I mentioned it to the person at the counter, I was ignored. The employee with the sagging pants overheard me and pulled his pants halfway up his buttocks, which he still was exposing his underwear not gym shorts. Another customer began to complain about the employee with underwear exposed, but was ignored as well, so I took a few pictures where he tried to hide his sagging pants with his hooded sweater.
If you need view these pictures, I will gladly send them to you. Abousolutely terrible experience at Florence, KY location. Ordered a lg pizza, party platter appetizer and chicken Caesar wrap with fries. Not only did it take over an hour to receive half our food which we only received because my husband went to the front and got it. We were told our party platter appetizer had went to someone else and when asked how long it would be before we could receive it the manager told me it would be 30 to 40 minutes because they were busy now.
Even after explaining that we had ordered over an hour ago they had no urgency to get me out food! I am extremely disappointed with this location. I will not be doing this ever again. They have no idea how to treat customers!!! I went to chuck e cheese in Mishawaka.. I Made another order and ordered 40 dollars worth of wings told them to go ahead and cook them..
A young lady brought the wings to our table I told her to go ahead and start pizzas.. We waited over a hour for our pizzas I asked them were my food was lady told me they were on their way out.. I waited another 25 minutes went to the manager he told me he was going to bring me my pizza and gave me tickets.
I went and spoke to the other manager she she got my pizza and 40 tokens.. Mind you I spent 90 dollars on token, on 3 family deals,40 on wings I felt very disrespected and very embarrassed for not having enough food for my guest.. Also I was there from a little after 2 until almost 63p-7 waiting for the rest of my food my kids only got to see chuck e cheese one time.. Worst customer service I have ever seen. Over hour wait for pizza at 11 am when we were second group in the door. Black substance in fountain drinks. Asked for new cup and told no, that I had to get back in line.
Trash all over the floor and in climbing equipment. I have pictures. Numerous games out of order. Your store in south gate is horrible all the games today Fed 15 th were not working when I told a worker one ran out of tickets he just laughed and the food just sat in the window because they said they had no numbers. She is looking for another job. This is the store in Layton Utah.
I have a complaint about your Johnstown, Pa. Why was i not informed that the heater was broken before I purchased all the food and tokens? Very unprofessional of a business to be that ignored! Hello- My son just turned 4 on Monday and wanted to celebrate at chuck e cheese in Madison, Wi. We have been to your location in Lincoln, NE and loved it! This location however was awful! The service was really bad, there were multiple times where employees would walk by the counter without even acknowledging us when we needed assistance.
I sure had a sad birthday boy. Some of the machines were out of tickets also.
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All in all it was a awful experience for my 4yr olds birthday. We booked a party 12 days in advance for our son Alphonso Ward. Our party was yesterday at the Miamisburg location at 6pm and when we arrived, nothing was set up. No one was prepared for our party. Our guests arrived and no one knew where to sit. We had to wait 20 minutes for everything to be set up and then we had to wait for tokens for the kids. This was unacceptable and embarrassing.
My son was upset that nothing was set up with his name or nothing. I paid a lot of money for this party and they should have been prepared. The table was also to be set up by the screen near chuck E and they set it up at the wrong end. We have celebrated multiple parties at this facility and this was a terrible experience. My grandson loves to go to chuck e cheese. He loves the games but most of all, her loves to see chuck come out and throw tickets, dance etc.
There is a big soon as you come in that reads , performing every hour on the We have been here for 2 hours on the and have yet to see chuck e. It appears like false advertisement , but I have to keep on telling my 3 year old grandson that chuck e is sleeping I guess the next time I come I will have to call to find out if your establishment is going to honor what you say.
My granddaughter birthday was on Sunday, I had to work so we decided to have a pre birthday party on Friday Feb We went to Chuck E. Well the kids have a wonderful time. My experience with the staff, Capital Blvd was Awful. We order Med cheese Pizza , it took 55 minutes to arrive at our table.
I when back up to speak with someone about the delay. The cashier was very nice and professional. However the Manger was a nightmare. She Serena was rude and unprofessional , she told me she was busy and I just had to wait. I ask to speak to another Manger ,well that took forever , she never came out to speak with us. Even the young guy delivering our pizza to the tablet was rude. We watch them pointing at us and laughing. You should have better customer service. Very disappointed. Maggie was our party host and I truly believe if we had any other host this party would not have been so amazing!
I usually do not do surveys but in this case I feel the credit needs to be given. He felt like a king. My niece was also at this party whom is deaf but can hear really loud sounds, she also has a lot of behavior issues… maggie, our host, encouraged all the kids with our party to scream as loud as they could and pumped them up for the chuck e show, and with the screaming, dancing, and the high spirits and encouragement from our host , my niece had the time of her life and actually heard all the kids having fun, and she fit right in with all the yelling. I know the hosts job is to make the party fun, but I was watching our host compared to the other parties hostess next to us, and they had nothing on maggie!
She made us feel like we were the only party there and like we were the most important ones. She consistently checked on us, insisted on not letting me lift a finger, she was there for every refill, any time we needed a thing! When she presented me with the check I had to make her wait because I was all over the place and she was so understanding and patient and told me to take my time whatever time I needed.
Honestly, I was worried about spending too much money when he first decided to have the party here, but after experiencing his ear to ear smile from our amazing host, I would have paid any amount of money! I do not regret a single penny spent, please recognize this young lady, she is outstanding and the only reason I will go back to chuck e cheese! Great Job Girl! Well to start off with i was told to get out the store one time before because I was sitting down talking to an employee waiting on someone to get done with the game I wanted to play.
Rachelle co-manager Then today, while being a paying customer I was rudely approached by another manager Tracy and told that if I speak to anybody that works here I was to be kicked out of chuck e cheeses for good. And I working in customer service I know my rights to be in a building. Hopefully this is fixed by the next time I can come around this location again. Just left there that place in miamisburg Ohio is a joke! Waited for over a hour on the pizza for the kids.
The cake came out first. Then the hostess of our party lit the candles with a borrowed lighter from us and left it laying with the kids at the table. My child recieved broken glasses the manager was supposed to bring him new ones and never did. When we got there for the party they were running behind and mind you it was a Monday night. Our hostess acted like she could care less to be there I think she honestly hated white people. I asked to talk to the manager and she gave me a pass to come back and said she would adjust our bill.
I was in manage snd and know they could have done better than that. I asked to talk to her corporate people that she spoke to and she just brought out another manager who did nothing else. My son wanted to go for the pull off tab cups which we never even recieved. We visited the Killeen, Texas location this evening. Unfortunately I witnessed the manager help an employee on the cash register and then go back to spreading cheese on a pizza without washing her hands. I witnessed another employee take her phone out of her back pocket, text on it and go back to spreading ingredients.
So disgusted! This place needs a visit from the health department. The placed that day was jammed pack. I have never seen this place like this before in my life. I had to bust my own table and pick up trash. A young girl by the name of Sydney or Kirsten was my host. I told her that I had more than 10 kids that showed up and she said that was fine. I assisted her with setting the table, and waited to get my token cards. An announcement came over the speaker, and I gather the children back to the table. The assistant manager came over I believe her name was Victoria and she told me that someone took our pizzas.
Really, unbelievable. Kids went back to playing, the wind machine was broken and she gave me tickets and extra she said for my troubles. I spoke to the manager he discounted my bill after a long and heated debate. His name was Felipe. He stated that it was not his store, however the store manager was there with his children. I never received an apology from the assistant manager. Although my daughter enjoyed herself, the way the staff treated me was a nightmare. I understand customer service and this was awful. Had The host not stepped in to help, she stated the person who was supposed to be my host never came in what would have happened?
Thanks for your listening ear. Worst party ever! We hosted our daughters birthday party at the location in Tyler, TX and it was the absolute worst experience. Then when I contacted the manager and general manager they promised to call back to resolve the problem and never called back!
Very unprofessional, the service was completely out of whack that day. But yet the manager was too busy doing who knows what. I have been going here for yearsssss, since I was little and now bring my kids and never had such horrible service. Most horrible birthday experience ever. We will never be back. Everything that could be wrong was wrong with this place. Chuck E Cheese in Goodyear, Az was absolutely horrible!!
No clean tables in sight. I saw many people leave an not once did they throw any trash away. I asked a kid that worked there if they had people to clean tables, he said yea they do, then carried on his business. The floors were horrendous. There was a food handlers glove on the floor and it was never picked up. This is my first time ever, I mean FIRST time ever in my life I have to inform a company about a negative experience we had because it was so bad.
Me, my wife, my 4yr old girl, and our two 1yr old twin girls planned a fun evening out to Chuck E Cheeses located at Gulfport, MS on 2. We arrived at pm on a Thursday night and placed a simple order 1 medium pepperoni pizza and 1 order of Chicken Wings. The order was put in according to the receipt at pm. We sat ourselves and played with the children until the food would be served. Our order seemed to be taking a while. I looked at the time and it is pm, no problem. I gave it another 5 minutes and then went to ask about the order.
The girl at the register apologized and informed me that there is only 2 people in the kitchen and it will be out shortly. I thought it was 72 and so I told her it was 72 and she said they are getting on it right now. I asked how long will that be and I requested the Manager on duty. The manager informed me that it will be out shortly in about 10 min. I said OK. Now it is 8pm still no food, my 3 kids are all crying because they are hungry; my wife is over stressed about crying kids and she too is hungry.
I walk up to the counter and see the manager and asked her how much longer, she informed me that my order is not 72 but 77 and that it will be about 10 minutes and they AR working on it right now. Finally at our food came out, yes almost 2 hours, an 1hr and 40min or so. What made this experience negative is that we should have been informed about the wait time on orders being served. Not giving us the courtesy and showing understanding that these 3 little girls will be waiting a long time to eat was disappointing and no apologies.
The Manager whose name tag was not visible, an African American female short and plus size, and the girl at the register whose name tag was not visible showed no empathy for situation. Shifting The blame towards me now, and the reason the order was taken long this time is because the Manager told me I told them the wrong order number, and not that it was only 2 people making pizzas. What does it matter what order number I had, it should not take almost 2 hours for this order.
Not to mention that we lost about 8 tokens in devices that were not functioning not including what my daughter lost in malfunctioning devices. I had to wait 10 minutes the first time for 2 tokens. I did not mention the other lost tokens in the machines because the Manager at this point was intimidating and unapproachable.
The Manager treated this situation as if it is no big deal and did absolutely nothing to make our trip end pleaseantly. An apology, a refund, a voucher, or even extra tokens to keep the kids entertained, a simple sincere apology would have been just fine. We will go back only for games but never again for the food because we do not know how long it will take to be served. We will not be ever going back to Chuck E Cheese. We went to the Brandon Florida location and spent alot of money on my daughters birthday party.
We are not happy and will not be ever returning! Overall we had a great birthday party expirence. Our party host was great, at the Roseville location in California. I was appalled at the fact that their was not a tip section at the bottom of our receipt. She worked so hard and was great and all I wanted to do was reward her but I could not.
She informed me she could accept tips in cash but i did not have any. I felt terrible. I really think as large of a company like chuck e cheese their needs to be a tip section at the bottom of my receipt to reward my party host. I will be having another party here at this location next month, and I am hoping to see a change. Thank you for taking this into concentration. My kids put in the coins in a machine which might have had a problem and the game did not start.
We complaint for the same and we were told that they will check and find out, however the guy was checking the machine and my daughter was standing right next to him but he mentioned nothing after checking the machine. They lost another two coins one by one. I then contacted another girl upon this and she said she will give us back 5 coins but again to no use because she went to the kids party and got busy while we spent another 25 mins there.
I understand it was a Tuesday night and not busy but machines should five tickets. Our pizza was burnt. I feel I wasted money on this trip and we got ripped off but playing games and not getting tickets and had to get crappy prizes. We went to the location on east Washington street and we waited in line about 15 minutes. The end result we decided to go home and go to That Fun Place. Our kids wanted something fun to do and we wanted to treat them to their favorite place.
How bad do you think they felt when we left with no fun being had. They were disappointed and frankly so was i. Only one cashier on a Saturday night with 5 other people standing around. I went to the chuck e cheese at the Atlantic terminal in Brooklyn. I will never go back I had to get a refund because the food took forever. The manager was rude service for everything was slow. Not to mention all the arguments between customers.
Most horrible experience ever and Chuck e Cheese.. We attended a birthday party and the hostess Jayda was not very attentive to our party. I had ordered a meal for my family and was told I had to order it through the hostess. When I tried, she did not have a menu.
She stated that she lost it, and informed me to go the front of the store and look at the main menu. I then tried that however the lines were too long and I could not view the menu up close. I then found the manager and she assisted our hostess and gave her a menu. After ordering the hostess brought our check and our pizza, my family started eating the pizza and I did not notice the pizza was incorrect. I brought this to the attention of the manager. She then voided the pizza off my ticket and we had to only pay for the drinks.
I was told my hostess would take care of my payment. When I found Jayda and asked if she could take care of my tab, she stated that I would have to wait in line because she was going on her break. I wait in line to redeem my sons tickets for a prize and pay my tab. The young man assisting the children with their prizes was very slow. Cheese representatives may want to revise the process for redeeming tickets. There is no sign anywhere prior to getting to the ticket counter stating that the counter person can no longer accept tickets that were not counted.
The line was getting backed up and I was behind a lady that had a problem with redeeming points from her email account. The young man asked another co-worker for help, however in doing so he sent the person behind me to the person who opened another line, even though I was next. I then asked if he could help me while he was waiting for his manager to help the person in front of me. Thank-you Shirley. Horrible customer service at your Roseville, CA location. We waited at the front counter to try and buy tickets and food for 15 min without someone helping us. We finally gave up on the food and just bough tickets from the kiosk.
We usually go times a month to chuckie cheese and we just moved from ours in TN to here in Lafayette Louisiana and this is first time at this one and the service was very horrible! We asked for a pizza box and we never got it till I finally ran a manager down to get one!! Machines kept tokens and it was just a very bad experience!! I have never had to write a review before but my kids was very disappointed!
Sorry for the review but that much money and waiting that long for pizza I needed to let someone know about this! My 3 and 7 years old left so disappointed and crying, and they were in love with Chuck E Cheese.
5 Things to Know about a Chuck E. Cheese’s Birthday Party
My 7 year old daughter was invited to a birthday party at the store on Monroe St in Toledo, Oh. I was disgusted immediately upon entering the parking lot. There was garbage everywhere! There were cups, plates, stickers, napkins…you name it was on the ground outside, and to top it off, there were hundreds of cigarette butts in the rocks by the door. The inside was not as bad but the carpet was very sticky. I did not have a problem with any of the staff, they were all very nice. I would think that the condition of the outside property would be deterring other patrons from going inside.
I am not one to ever complain but it was downright disgusting! Thank you for taking the time to read my comment. During my visit at your New Orleans, La location. Now mind you this is on a Monday night. In which they were not busy. That was left wet with the sanitizing cleaner. The order was correct besides the fact that I noticed a piece hair on the celery that was served with the wings. Her response was so what do you want more celery? There were no apologies or anything in regards to what I presented to her.
And for that type of treatment as a customer I will not be returning to this location with my family!!! My granddaughter only likes specific food and I have always brought something for her to eat, so she could enjoy eating with us while we ate pizza. Never in 5 years has anyone ever turned my business away, just because I brought something different for my granddaughter to eat.
My granddaughter cried the whole way home. This is age discrimination. My grandkids parents cannot afford to take the to your establishment so I take them every two months.